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Client Services

Return Policy

Cartier Creations purchased through the Cartier e-Boutique or Client Relation Center may be returned or exchanged in accordance with our Conditions of Sale. Please note :

  • You may return your creation to the Cartier e-Boutique distribution center within 30 days of receipt, for exchange or refund to the original credit card. Merchandise credits are not issued through the Cartier e-Boutique or Client Relation Center.
  • You are also welcome to visit a Cartier Boutique in the United States to return your creation for exchange or boutique merchandise credit. No refunds will be issued through Cartier Boutiques.
  • You may return your Cartier creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Cartier will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in anyway.
  • Should you wish to make a return or exchange by mail, please contact us by phone at 1-800-CARTIER to make arrangements. A Cartier Ambassador will provide you with a Return Authorization Number, which must be noted on the Return Form included in the original shipment.
  • Please send back your return or exchange via the provided pre-paid Fedex shipping label. We strongly recommend you keep note of your return tracking number which is located on the label itself.
  • Engraved Cartier products cannot be returned to Cartier for exchange or refund.
  • Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.

For further information on the Return Policy, please see our Conditions of Sale.