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After-Sales Service - Watches

Your Cartier watch is an exceptional object that has been conceived and created by Cartier's master watchmakers at the Maison's workshops in Switzerland. Whichever model, movement or degree of complication is concerned, it requires daily care and a general servicing once every two years. Providing this attention will enable you to wear your watch free of care for many years.

In order to have your Cartier watch diagnosed or repaired, we invite you to visit the Cartier boutique or authorized retailer of your choice; please bring your warranty certificate with you if your creation is under warranty.

WHAT IS THE RAPID SERVICE?

The Rapid Service enables you to have the battery of a quartz movement changed, or the movement of a mechanical movement adjusted in cases where it has not been damaged. You are recommended to have this service carried out once every two years.

Performed by a Cartier master watchmaker, it includes the following operations:

  • the case is opened,
  • the battery is replaced in the case of quartz watches,
  • the movement is adjusted,
  • the back gasket is changed,
  • the case is closed,
  • the case is checked for its airtightness and water-resistance,
  • the case and the bracelet are cleaned with a soft cloth,
  • the bracelet and clasp of the folding buckle are checked and adjusted.

The intervention warranty for this service, which only covers the service carried out, is for 12 months, as per the terms of the international intervention warranty.