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After-Sales Service - Lighters

Your Cartier lighter is an exceptional object. Made of precious metal or materials selected with the greatest care, it requires care and attention. By entrusting it to Cartier, you will preserve it in excellent condition and for many years to come.

When purchased in a Cartier boutique or at an authorized dealer's, your Cartier lighter is accompanied by a certificate testifying to its authenticity. In order to have your Cartier lighter diagnosed or repaired, we invite you to visit the Cartier boutique or authorized dealer of your choice, bringing your warranty certificate with you if your creation is under warranty.

Creations purchased from non-authorized dealers or websites other than Cartier.com are not warrantyd as being authentic Cartier creations.

WHAT IS THE MAINTENANCE SERVICE?

WHAT IS THE MAINTENANCE SERVICE?

The Maintenance Service allows for the changing of specific parts unrelated to the lighter's mechanism.

Performed by a Cartier technician, it includes the following operations:

  • the diagnosis;
  • the lighter is disassembled;
  • the mechanism is cleaned;
  • the inner body and the cap are cleaned;
  • the opening and closing springs are replaced;
  • the sliding parts are lubricated;
  • the flint wheel is replaced;
  • any damaged parts unrelated to the mechanism are refurbished;
  • the flint is replaced;
  • the lighter is reassembled;
  • the gas tank is filled;
  • a 24-hour observation test is carried out;
  • a functioning test is conducted;
  • the exterior of the lighter is cleaned.