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After-Sales Service - Jewelry

Cartier has seen its jewelry creations transmitted from one generation to the next ever since 1847. With the passage of time, these creations live with those who adopt them, and are thus exposed to temperature differences, pollution, occasional knocks and contact with different surfaces, first among them being the wearer's skin. Since these creations are precious, these jewels deserve all of your care and attention. By entrusting them to Cartier, you will continue to preserve your beloved jewelry for years to come.

Creations purchased from non-authorized dealers or websites other than Cartier.us are not warrantied as being authentic Cartier creations.

WHAT IS THE ENGRAVING SERVICE?

The Engraving Service enables you to personalize your Cartier creation by engraving (subject to technical constraints and the space available) either a name, phrase or date (in a range of different languages) or a symbol or design on your creation
The engraving is a discretionary service offered during the three months following the purchase, on presentation of the Cartier certificate of authenticity.

Performed by a Cartier jeweler and engraver, the service includes the following operations:

  • the diagnosis;
  • the engraving process: the opportunities for engraving a permanent description in the metal depends on the available surface area on the jewel. Engraving is traditionally performed using a graver, a tool with which the engraver cuts into the metal. Most engravings are nowadays performed by laser since this technique offers a higher degree of regularity in the lines.
  • the piece of jewelry is cleaned, particularly its less accessible parts, by immersion in an ultrasonic tank filled with lukewarm soapy water. All jewelry creations may be subjected to ultrasound treatment, except for those containing emeralds, pearls and certain other gems that are considered too delicate.
  • a technical and aesthetic inspection is carried out in accordance with Cartier quality criteria.

N.B. : An engraving may be removed or replaced by another.