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After-Sales Service - Clocks

Your Cartier clock is an exceptional object, conceived and created by Cartier's master clockmakers. Whether it belongs in the home, in the office or for travel use, it needs daily care and a general service once every two years. Providing this attention will enable you to keep your clock free of care for many years.
In order to have your Cartier clock diagnosed or repaired, we invite you to visit the Cartier boutique or authorized dealer of your choice, bringing your warranty certificate with you if your creation is under warranty.

WHAT IS THE MAINTENANCE SERVICE?

WHAT IS THE MAINTENANCE SERVICE?

The Maintenance Service enables you to have specific parts unrelated to the movement changed.

Performed by a Cartier master clockmaker, it includes the following operations:

  • a diagnosis is conducted,
  • the clock is disassembled,
  • parts subject to wear and tear (e.g., the battery, crown, screws, etc.) are replaced;
  • the movement is adjusted, if necessary;
  • the clock is reassembled;
  • the clock is cleaned and polished using a soft cloth;
  • a technical and aesthetic inspection is carried out in accordance with Cartier quality criteria.

The intervention warranty for this service, which only covers the service carried out, is for 12 months, as per the terms of the international intervention warranty.